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Chen Laufer is an experienced professional in customer care and education, currently serving as the Customer Care Team Manager at Similarweb since August 2021. Prior roles include Customer Care Team Lead and Customer Care Expert at Wix.com from July 2020 to July 2021, and learning disabilities therapist at Nitzan Tel Aviv from 2018 to July 2020. Chen Laufer's academic background includes a Master of Education focused on teaching individuals with specific learning disabilities and a Bachelor of Education in Education and Sociology from Ben-Gurion University of the Negev, along with a teaching certificate in special education from Tel Aviv University. Additional experience includes positions as a Research Assistant at Ben-Gurion University and Office Manager and Purchaser at T.E.H. Realty.