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Nithiyaa Kanasan possesses extensive experience in customer service and digital transformation within the property and telecommunications industries. Currently serving as a Digital Transformation Executive and previously as an Executive in Customer Experience at Sime Darby Property since February 2021, Nithiyaa excels in customer support and service management across diverse projects. Prior roles include Customer Service Officer, where responsibilities involved managing homeowner queries and defects, and various positions at Sime Darby Property focused on customer relationship management and township services. Experience also includes an administrative role at Digi Telecommunications and customer service positions in the hospitality and healthcare sectors, culminating in a Bachelor's Degree in Management with a focus on Quality Management from Universiti Tun Abdul Razak.