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Carlos Oliva is a Salesforce Developer at Silverline Central America since February 2021, where responsibilities include implementing pre and post-deployment steps for successful integration of new features and bug fixes. Additionally, Carlos served as a Salesforce BA/Administrator, acting as the primary Project Manager for operation requests from various teams including Marketing, Sales, HR, and Operations. Prior experience includes positions as a Client Care Coordinator at Cognizant, Senior Technical Staff at Bell Canada, and Customer Service Agent at Capital One. Carlos holds a degree in Programming and System Analysis from Avanza Formación Continua in Systems Engineering.