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Jason Loo is an experienced System Administrator currently working at Itron, Inc. since January 2018 and has held various IT roles at Silver Spring Networks since May 2013, including Senior IT Services Technician and IT Support Technician. Jason served as an escalation point for complex technical issues while ensuring customer expectations are consistently met. Previous experience includes providing high-level executive support at Informatica and serving as an IT service intern at Silver Spring Networks, where user account administration and the creation of technical documentation were key responsibilities. Additionally, Jason worked with the City of Daly City as Pool Manager, earning high customer satisfaction ratings. Jason holds a BS in Industrial Technology with a minor in Business Management from San Jose State University.