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Mercedes Hitz is an experienced professional in operations and management within the insurance and retail industries. Currently serving as the Director of Suitability Operations at SILAC Insurance Company since February 2019, Mercedes oversees the New Business Department, developing policies and procedures for senior leadership review. Previous roles at SILAC include New Business Operations Manager and Senior Annuity Specialist, emphasizing quality service and team support. Before joining SILAC, Mercedes worked at Overstock.com as an Associate Buyer for window treatments and slipcovers, focusing on category growth and maintaining professional relationships. Earlier experience includes roles at Discover Financial Services, culminating in a customer service-focused position. Mercedes holds a High School Diploma from Hunter High School.