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Natalia Marinez has extensive work experience in customer success and operations management roles. Natalia has served as a Customer Success Director at Siigo, focusing on enhancing user experiences and implementing customer-centric initiatives. Prior to this, they worked as an Operations Manager at iFood Colombia and Domicilios.com, where they led and improved operational processes, resulting in significant increases in partner activation and reductions in operational costs. Natalia also served as a Jefe de Operaciones at OneLink BPO, where they created and optimized the new service model for Claro Colombia's digital channels. Additionally, they worked as a Jefe de Proyecto at Comdata España & Latam, leading projects and driving operational improvements. Natalia Marinez's earliest work experience was as a Jefe de Operaciones at Sistemcobro SA, where they led the implementation of digital channels and achieved significant traffic growth through self-service portals and social media platforms.

Natalia Marinez completed their Bachelor's degree in Economics at Politénico Grancolombiano in 2017. Natalia then pursued a specialization in Project Management and obtained a degree in Especialista en Gerencia de Proyectos from the same institution in 2020. Prior to this, they completed a degree in Public Administration at Escuela Superior de Administración Pública in 2012. In 2023, Natalia obtained a certification in Completion of University Pathways (Level 3.4) from ILAC. Natalia also holds additional certifications in Design Thinking from Instituto Europeo de Posgrado - IEP, Diseño UX/UI from Coderhouse, Gerencia de la experiencia del servicio del cliente from Universidad EAN, Habilidades Gerenciales from Universidad EAN, and Scrum Foundation Professional Certificate from CertiProf. Natalia's education journey continues as they plan to pursue a Postgraduate in Human Resources Management at Sheridan College, starting in 2024.