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Jiovanna Botello is an accomplished professional with extensive experience in project management and customer care, currently serving as the Experience Manager of Innovation at Siigo since February 2022. In this role, Jiovanna focuses on identifying strategies and tools to enhance productivity and efficiency, prioritizing user needs and improving internal processes to enhance the customer journey. Previous experience includes serving as Project Manager for Customer Care at IFX Networks, where Jiovanna led continuous improvement initiatives, and coordinating project management activities at UNE EPM Telecomunicaciones, focusing on new product and service developments. Jiovanna's earlier roles at EPM Bogotá Telecomunicaciones involved ensuring service quality and optimizing processes for better customer experiences. Jiovanna holds an MBA in Business Administration and Management from Universidad Jose Antonio Cela-Bureau Veritas and a degree in Industrial Engineering from Pontificia Universidad Javeriana.