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Tiago S. is a Customer Support Specialist at Signifyd, providing e-commerce fraud protection solutions since April 2023. Previously, Tiago held roles including Merchant Support Analyst at Planet, where payment and technology solutions were provided for Hospitality and Retail sectors from November 2021 to March 2023; 1st Line Support Technician at Coyle Personnel from February 2021 to October 2021; and User Support Agent L1 at Dashlane from December 2019 to December 2020, assisting users with password management. Earlier experience includes working in Heathrow Security from February 2014 to September 2019, ensuring customer safety and compliance; Technical Solutions Engineer at Criteo, focusing on technical support and integration; IT Market Engineer at Kelkoo Group, managing merchant offers across three countries; and IT Helpdesk Assistant at St. Mary's University College. Tiago began the career as a Sales Consultant at T-Mobile UK, emphasizing customer service skills. Tiago holds a BSc Hons in Information Systems from Kingston University and a Level 3 BTEC National Diploma in IT Practitioners from Hammersmith and West London College.