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Crystal Kim began their career in 2007 as a Customer Service Representative/Administrative Assistant/Warehouse Assistant for I&I Sports. In 2012, they moved to Signature Payments and held the roles of Quality Assurance Manager, Underwriting Supervisor, and Underwriter.

Crystal Kim attended El Camino College, where they obtained an Associate of Science (A.S.) degree. In June 2022, they also obtained an ETA CPP certification from the Electronic Transactions Association.