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Eric Amaral is an experienced IT Operations Analyst Level 2 at Signature Healthcare since November 2017, specializing in second-level service desk and operations support. Prior to this role, Eric served as a Senior Control-M Application Administrator at Dell EMC, where responsibilities included job scheduling, validation, migration, and error research, along with testing new software releases. Eric's extensive background in project management and technical evaluation comes from a tenure at Onebeacon Insurance, focusing on new software product installation and quality assurance. Earlier experience also includes supervising information systems at Hallsmith-Sysco, overseeing daily operations and managing a team of twelve, while ensuring the efficient use of resources and maintaining hardware reliability.