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Suzanne Banda is an experienced professional in the insurance and claims management sector, currently serving as AVP Claims Systems, Governance & Controls at Signal Mutual since May 2023. Prior to this role, Suzanne held various positions at Chartis Insurance and AIG/Chartis Insurance, including Senior Technical Specialist and Field Claim Director, managing multiple internal claim teams and overseeing diverse client bases in areas such as aviation, construction, and national accounts. Suzanne's extensive background also includes roles as Complex Claim Director at AIG and Senior Structured Settlement Consultant at Settlements Inc, where expertise in workers' compensation and liability case resolutions was honed. Additional prior experience includes claim management positions at RSA and supervisory roles at CIGNA/ACE USA, along with earlier positions in independent adjusting and claims handling. Education includes studies in Business at Valencia Community College and graduation from Conroe High School.