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Peter Im has been working in the customer service and marketing industries since 2016. Peter began their career at San Jose Room Escape as a Project Manager in 2016, followed by a Marketing Intern role at Instavital in 2017. In the same year, they also took on a Staffing Consultant role at Ro Health. In 2018, Peter moved to WalkMe where they held the role of Strategic Solutions Engineer. In 2019, they worked as a Senior Customer Success Manager and Customer Success Manager at Sense. In 2020, they worked as a Consultant at VisualSP and Head of Customer Experience at Splitter Technologies Inc. In 2021, they worked as a Customer Success Manager at Origin, and in 2022, they were a Senior Customer Success Manager at datacy. Currently, Peter is a Customer Success Manager at SightX.

Peter Im attended San Jose State University from 2012 to 2017, where they obtained a Bachelor's degree in Business Administration and Management Information Systems.