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Shanesa M. is a skilled professional with diverse experience in healthcare administration and customer service. Currently serving as a Document Management Specialist at Meduit, Shanesa M. coordinates with team members to ensure accurate documentation for claims reconsideration and appeals, while also providing guidance on regulations and coding requirements. Previous roles include Insurance Specialist and Compliance Clerk, which involved managing claims, assisting patients, and maintaining court records. Additionally, Shanesa M. has experience as a Product Expert at Klaviyo, offering technical support for e-commerce platforms, and as a Customer Service Specialist at Progressive Insurance, where relationship building and coverage guidance were key responsibilities. Educational qualifications include a Bachelor of Science in Health Care Administration from the University of Phoenix and a CPT 1 Certification in Phlebotomy.