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Mike Illenberger is an experienced Installation Engineer at Sicom Systems, specializing in the installation, networking, and support of Point of Sale devices since February 2010. Prior to this role, Mike worked in customer support at AT&T from March 2009 to February 2010 and served as a Pre-Sales Engineer at both Aventail Corp from 2004 to 2007 and Netilla Networks from January 2001 to September 2004. In the Pre-Sales Engineer positions, Mike provided onsite consultations and presentations showcasing the benefits and return on investment of SSL appliances while utilizing tools like PowerPoint, Visio, and Smartdraw, along with overseeing the device placement and installation in alignment with network architecture and security protocols.