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Ria Pramesti, also known as Riry, has extensive experience in customer service and team leadership, currently serving as the Call Center Manager at SICEPAT EKSPRES INDONESIA since September 2020, where responsibilities include guiding a team of call center representatives. Ria has held various roles in customer service, including Assistant Manager Customer Service Analyst and Customer Service Supervisor, at multiple companies, such as PT.Visionet Data Internasional and ZALORA Group. Additionally, Ria functions as a Freelance Trainer at Arkademi, focusing on developing training materials. Ria holds a Bachelor's degree in Communication from Universitas Paramadina and a Diploma in Radio and Television Broadcasting Technology from Universitas Esa Unggul.