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Paulo Pardelha is currently a Coordinator at Operations & Client Service Division at SIBS. Paulo previously worked as a Team Leader at Customer Service Division and as a Network Operations Client Manager at Network and Service Management Department at Parque EXPO 98, S.A. Paulo has a diverse educational background, including a degree in Programa de Desenvolvimento em Liderança from Católica Lisbon School of Business and Economics, and various certifications in leadership, team management, and organizational behavior. Paulo is responsible for managing teams, budget, and ensuring the best customer experience at SIBS.