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Sandra M. has extensive experience in customer service, project development, and client retention, with a career spanning over a decade. Currently serving as a Responsable de servicio al cliente at Orange since May 2018, Sandra focuses on innovative projects aimed at enhancing customer experience and integrating artificial intelligence into service operations. Prior roles include supervisory and account management positions at Transcom, where responsibilities included coaching, strategy development, and team management for a major telecommunications company. Sandra holds a degree in Biology from Universidad Autónoma de Madrid and has completed several professional certifications, including Process Analytics and Project Management. Additionally, Sandra has expertise in neuroliderazgo and customer experience related to artificial intelligence.