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Hemant Sharma possesses extensive experience in customer service and team management, currently serving as the National Customer Experience & Retention Manager at Spectra since November 2017. Previously, Hemant held leadership roles at Aegis BPO Pvt. Ltd, overseeing a team of 25 executives managing the Vodafone COCP Connection process, and at Serco (Teleperformance BPO Pvt. Ltd), leading customer service teams for Airtel's collection process. Additional experience includes managing teams at Spanco BPO and progressing from Customer Service Executive to Team Leader at Aegis BPO Services over several years. Hemant holds a B.Sc. in Chemistry from Choudhary Charan Singh University, Meerut, completed in 2007.