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Leena is a seasoned professional with over two decades of rich experience in the financial services industry leading Operations, Customer Service, Customer Retention, Contact centre management, Complaints Management, Regulatory Compliance, Vendor management and Process re-engineering, with a track record of sustained excellence. She was last working with Poonawalla Housing Finance Ltd. (earlier Magma Fincorp Ltd.) as Head of Operations and Customer Service. In the past, she was associated with DHFL, Citibank NA, CitiFinancial Consumer Finance and MetLife India Insurance. Leena is a graduate in Commerce and has completed her MBA from Institute of Technology and Management, Mumbai.