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Gladys Ferguson is an experienced professional in training and instructional design, currently serving as a Sr. Training Instructional Design Manager at ShotSpotter, Inc. since February 2022. Ferguson previously held roles such as 911 CAD System Administrator at Allina Health, Principal Technical Training Analyst at CentralSquare Technologies, and Training Supervisor at TriTech Software Systems, accumulating over 15 years in the Public Safety Software industry. Education includes a Bachelor of Science in Professional Studies from Purdue Global and an Associate of Science in Legal Assistant/Paralegal from Kelsey-Jenney College. Ferguson is skilled at analyzing training needs, developing training programs, and enhancing organizational operations through effective training solutions.