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Roy (Chen-Hua) Wang is an experienced software engineer and product manager with a diverse background in technology and product development. Currently at SHOPLINE, Roy specializes in product operation technical support within the CRM and product domains, successfully resolving client issues and enhancing internal ERP systems. Roy's previous roles include digital consultant at McKinsey & Company, product manager at KKBOX and Booking.com, where significant achievements included improving property management systems and marketing tools, leading teams to enhance user experiences, and driving user engagement through data-driven strategies. With a Master's degree in Strategic Product Design from Delft University of Technology and a Bachelor's in Industrial and Product Design from National Cheng Kung University, Roy combines technical expertise with a strong foundation in design and strategy.