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Monica Orrigo is an experienced professional with a strong background in merchant strategy and client success, currently serving as Lead of Merchant Strategy & Operations at Shopify since May 2019, following a role as Team Lead in Merchant Success. Prior to Shopify, Monica held various positions at Handshake, including Director of Account Management, where contributions supported B2B commerce success for manufacturers and distributors from November 2014 to May 2019. Monica's career also includes account management roles at WGSN and TheLadders.com, focusing on client retention and business growth, as well as a video production internship with the New York Mets. Monica holds a BS in Communications, graduating summa cum laude from St. John's University.