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Jean Michelle Batac is a skilled professional with extensive experience in customer service and analysis. Currently serving as a Senior Analyst at Shopee since May 2022, Jean previously worked as a Seller Support Associate Sr. at Amazon from February 2021 to May 2022. Jean gained valuable experience as a Flight Ticketing Agent and Quality Analyst at Traveloka from August 2018 to June 2020, handling customer inquiries related to payments and refunds, as well as verifying transactions. Earlier, Jean was employed at Philippine Airlines from May 2014 to August 2018 as a Passenger Service Agent, providing check-in and gate services. Jean holds a Bachelor of Science in Tourism Management from Bulacan State University, completed in 2014.