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Erwin Samuel has a diverse work experience, beginning in 2017 as a Customer Service Officer at DBS Bank. In this role, they were responsible for answering inbound calls and live chat, providing information about digital banking features, and offering recommendations and solutions for customers with bad debt cases.

In 2019, Erwin joined PT. Tao Tjin as a Data Analyst. Here, they evaluated clients' credit data and financial statements to assess the risk for loan applications. Erwin also analyzed client records and recommended payment plans, while collaborating with credit associations and references for verifying credit information.

Continuing in 2019, Erwin worked at PT Dua Hari Group as a Social Media Administrator. In this role, they managed the company's social media channels and ensured customer satisfaction by responding to complaints, questions, and comments. Additionally, Erwin collaborated with the marketing team to create engaging content for social media posts.

Most recently, Erwin joined ShopBack Indonesia in 2019 as a Customer Experience Advocate. Erwin'sresponsibilities included providing top-notch customer support, handling inquiries about ShopBack's product and promotions, and educating customers about ShopBack features through live chat and email communication.

Erwin Samuel obtained a Bachelor's degree in Accounting from Universitas Kristen Indonesia (UKI) between 2012 and 2016. In addition to their degree, they also obtained a certification in Brevet AB from Universitas Katolik Indonesia Atma Jaya in November 2018. Furthermore, Erwin completed an English Course in Mid Elementary Level at Lembaga Pendidikan Indonesia Amerika in March 2010.