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Andrea Gonzalez Poleo is a Marketing Specialist at Shoma Group since January 2024. Previously, Andrea was a CX Team Leader at SIVASDESCALZO where Andrea implemented new strategies that greatly improved the Support Department's response time and resolution time. Andrea also has experience as an Airbnb CS Team Lead at CPM International, a Strategic Planning Intern at OgilvyOne Worldwide, and a Coordinator at Camp La Llanada. Andrea holds a Master's degree in Strategic Planning in Advertising and Public Relations from Universitat Autònoma de Barcelona, a Postgraduate Degree in Digital Marketing and E-commerce from EAE Business School, and a Bachelor's degree in Mass Communications/Media Studies from Universidad Monteávila.