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Shahid Ummer has 8 years of work experience in various roles. In 2020, they worked as a Customer Success Manager at Shipthis, where they were responsible for a portfolio of SMBs and Enterprise accounts. Shahid developed strong relationships with prospects and customers and devised ways to drive adoptions and expansions in upselling and cross-selling. Shahid was also responsible for creating, planning, and delivering presentations on company products, providing technical expertise, and deploying models on HubSpot. Additionally, they were responsible for building a coherent social media strategy, creating engaging content, and measuring the success of all marketing activities. In 2018, they worked as a Deputy Editor In Chief and Public Relations Executive at Manipal The Talk Network. In 2019, they worked as a Space Team Member - Sales and Marketing at Under 25, Sales and Marketing Intern at Oberoi Hotels & Resorts, F&B Service, Production Intern at Grasshopper Restaurant, Pastry Intern at Cafe Noir, and Food Production Intern at Little Italy Group of Restaurants. In 2016, they worked as a Front Office Intern at The Monarch Luxur hotel.

Shahid Ummer attended Welcomgroup Graduate School of Hotel Administration, Manipal from 2016 to 2020, where they earned their Bachelor of Hotel Management in Front Office, Sales and Marketing. Shahid has also obtained several certifications, including Competitive Analysis and Keyword Research from Semrush in 2021, Social Media Marketing Certification Course from HubSpot Academy in 2020, Connecting with Sales Prospects and Sales Pitch and Closing from Northwestern University in 2020, Customer Segmentation and Prospecting from Northwestern University in 2020, Global Impact: Business Ethics from University of Illinois Urbana-Champaign in 2020, Building a Toolkit for Your Sales Process from Northwestern University, ISG Advanced Level Certificate from International Sommelier Guild, and ISG Intermediate Level Certificate from International Sommelier Guild.