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Sylvia S. is an experienced professional in quality assurance and communication, currently serving as the Experience Team Quality Assurance Associate Manager at Shipt since September 2018. In this role, Sylvia S. manages a team of Quality Analysts, oversees evaluations, and provides coaching. Previously, as a Quality Assurance Analyst and Communications Specialist at Shipt, responsibilities included evaluating staff performance and solving customer issues through effective communication. Prior experience includes work as a Writing Center Tutor at The University of Alabama, where assistance was provided to clients on various writing styles and concerns. Sylvia S. holds a Bachelor of Arts in English Language and Literature from The University of Alabama.