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Kris Westlund serves as the Manager of Support Engineering at Shippo since September 2021, leading a team to enhance the company's support platform while managing SLAs and KPIs. Previously, Kris worked at Alegion as the Director of Customer Success Engineering, establishing and overseeing a technical support team in the AI and machine learning sector. Prior roles at BigCommerce included Director of Premium Services, Director of Migration Services, and Director of Client Success, where Kris expanded enterprise account management and implemented significant workflow improvements. Earlier experience includes roles as a Training Specialist, Technical Support Manager, Technical Team Lead, and Technical Support at various startups. Kris holds a Bachelor of Arts in Physics and a Bachelor of Arts in Philosophy from The University of Texas at Austin.