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Francisca C. has worked for two companies, Shippify and Arriendas.cl. At Shippify, they have held two roles, Team Lead Customer Support from 2016 and Operations Manager from 2018. In their role as Team Lead Customer Support, Francisca was responsible for designing and documenting internal processes, tracking complaints and incidents, and analyzing and implementing metrics. As Operations Manager, they were responsible for connecting independent drivers with companies that need to optimize logistics operations. At Arriendas.cl, Francisca was an Operations/Customer Manager from 2013. In this role, they were responsible for customer service, sales, problem solving, and retention.

Francisca C. graduated from Duoc UC in 2013 with an Ingeniería en Marketing degree in the field of Marketing. Francisca has also obtained two additional certifications; a Diplomado CX & DataDriven from Unegocios in November 2022, and an EF SET Certificate from EF International Language Centers in June 2022.