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Maddie Lamb is a skilled professional with extensive experience in technical support and customer service roles across various companies. Currently serving as the Technical Support Team Lead at ShipperHQ since June 2023, Maddie previously held multiple roles at Shopify from October 2020 to May 2023, including Onboarding Specialist and Senior Operations Support Specialist in the Shopify Fulfillment Network. Early career experiences include positions as Enterprise Account Manager and User Success Specialist at ShipStation, Trust and Safety Agent at eBay Inc., and Reservation Sales/Customer Service at Starwood Hotels & Resorts Worldwide, Inc. Maddie's professional journey began as a Sales Associate at Gap Inc./Old Navy. Educational background includes studies at Austin Community College and St. Edward's University, along with a high school diploma from Coeur d'Alene High School.