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Marcelo Serrano has a diverse work experience in different companies and roles. Marcelo started their career at Cervejaria Ambev as a Vendedor Líder, where they were responsible for planning and executing daily routes for major clients, training new salespeople, and providing assistance during integration. Marcelo then joined iFood as an Executivo Hunter-Expansão, focusing on prospecting large accounts and expanding into new areas nationwide. Marcelo later transitioned to the role of Executivo Híbrido, where they managed a portfolio of partner restaurants and developed new local partnerships. Marcelo also worked as a Gerente de Grandes Contas III at iFood, overseeing major accounts in the Vitória-ES region and national franchises, analyzing performance indicators, and implementing action plans. Marcelo joined americanas s.a. as a Gerente Regional Customer Success, responsible for customer success and sales in the Southeast, South, and Central-West regions. Their duties included recruiting professionals, defining and controlling team goals, leading and developing regional coordinators, and working closely with various departments to improve customer performance. Marcelo's most recent role at americanas s.a. is Gerente Comercial Nacional - Customer Success, where they oversee all customer success activities in Brazil, recruits professionals for the commercial area, and focuses on team performance improvement through mentoring and feedback.

Marcelo Serrano's education history includes various degrees, certifications, and courses. Marcelo completed a Pós-graduação Lato Sensu - Especialização in Growth e Marketing from Descomplica in the years 2023-2024. Prior to that, they attended UNOPAR - Universidade Norte do Paraná from 2019 to 2020, where they earned a Master of Business Administration (MBA) in Liderança e Coaching na Gestão de Pessoas. Marcelo also holds a Bachelor's degree in Ciências Contábeis from UNEB - Universidade do Estado da Bahia, which they completed between 2015 and 2019.

Aside from their formal education, Marcelo Serrano has also acquired several certifications. Marcelo obtained a certification in Inglês from EF English First in December 2022. In November 2022, they received a certification in Liderança e Gestão from Escola Conquer. Marcelo also obtained certifications in Apresentações de alto impacto (Powerpoint, Keynote e Google Slides) from Escola Conquer in October 2022 and in Leadership in 21st Century Organizations from Copenhagen Business School in September 2022. Other certifications include Planejamento Estratégico - Modelos de Gestão, Componentes Essenciais from Alura in July 2021, Comunicação e Oratória de Alta Performance from Instituto Mesquita Coaching in February 2021, Excel 2016 VBA Módulo 1 e 2 and Gestão de Conflitos from EduSense.io in June 2020, O Poder da Persuasão nas Negociações from EduSense.io in June 2020, Oratória Persuasiva from Sales Growth Inc. in June 2020, Rapport, Escuta Ativa e Linguagem Não Verbal from EduSense.io in June 2020, Gestão do Funil de Vendas from EduSense.io in March 2020, Reciclagem Excel do Básico ao Avançado from Famintos Academia de Vendas in March 2020, Tableau do Básico ao Avançado from iLearn, Inc. in January 2020, Salesforce Vendas e Salesforce Maps from EduSense.io in October 2019, Técnicas de Vendas from Famintos Academia de Vendas in August 2019, Excel Básico, Excel Intermediário, Informática, and Auxiliar Administrativo from Pet Cursos in 2012 and 2011.