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Bruno Castro

Gerente Nacional de Customer Success at Shipp

Bruno Castro has a diverse work experience spanning various industries and roles. Bruno began their career in 2010 as an Analyst and Assistant Commercial at WestRock Brasil, where they were responsible for planning commercial proposals and actions. Bruno then worked as a Supervisor of External Sales at Procter & Gamble, leading and training sales teams. Bruno later joined Bureau Veritas Brasil as a Commercial Coordinator, managing the training team and achieving significant growth in sales targets. Bruno then worked at Sebrae Bahia as a Business Development Consultant, providing guidance to entrepreneurs. Bruno joined iFood as a Commercial Representative, before transitioning to Rappi as a Regional Sales and Post-Sales Coordinator. Bruno successfully launched the Rappi app in several cities and handled post-sales operations. Bruno further expanded their expertise at Magazine Luiza as a National Business Manager, focusing on new business development and collaborating with the marketing team. Most recently, they joined Americanas S.A. as the National Customer Success Manager for Americanas Delivery, leading a team of regional coordinators and account managers, and overseeing project development, strategy, and expansion.

Bruno Castro's education history is as follows:

From 2014 to 2017, they attended Universidade Federal da Bahia and obtained a Master's degree in Multidisciplinary Development and Social Management.

In 2013 to 2014, they pursued a Master of Business Administration (MBA) degree with a specialization in Project Management at Unijorge.

From 2012 to 2013, they attended Faculdade UNIME and earned an MBA degree in Business Management with an emphasis on Logistics.

Between 2008 and 2012, they studied at Faculdade UNIME, where they completed a Bachelor's degree in Administration with a focus on General Administration.

In addition to their academic qualifications, Bruno has obtained several certifications. In August 2022, they received a certification in Microsoft Power BI from Udemy. In November 2020, they attained a Customer Success Essential certification from CS Academy. Bruno also obtained the EMPRETEC certification from Sebrae in June 2016. In March 2015, they acquired the Avaliador Rede QPC I certification from Fundação Nacional da Qualidade. Lastly, in June 2014, they earned an Auditor Interno ISO 9001 | Gestão da Qualidade certification from Bureau Veritas Group.

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