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Sergio Riedel Dieterlen is a professional with extensive experience in customer success and educational roles. Currently serving as a Strategic Customer Success Manager at ShipHero since June 2021, Sergio has also held positions as a Customer Success Manager and Tier 1 Customer Support. Previously, as a Customer Experience Coordinator at Molly's Custom Silver, responsibilities included addressing client needs, coordinating internal departments, and managing international shipping logistics. In the realm of education, Sergio worked as a Maestro Titular de Lenguas Extrajeras at Liceo del Valle, focusing on ESL instruction and program development. Additional experience includes working at Amco as an Associate Account Executive, and leading community education projects at ITESO Universidad Jesuita de Guadalajara, where Sergio facilitated the integration of minority communities with governmental institutions. Sergio holds a degree in Psychology from ITESO Universidad Jesuita de Guadalajara.