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Genaro Bautista is an experienced professional with a diverse background in operations and customer support, primarily at ShipBob, Inc. since October 2016. In the role of Self Service Manager for the Growth Plan, Genaro oversees the onboarding experience for new merchants, ensuring a smooth transition to the platform. Previous positions at ShipBob include Growth Specialist, Fulfillment Operations Manager, and roles within the Fulfillment Operations Leadership Program, contributing to process improvements and team performance. Prior to ShipBob, Genaro served in fleet onboarding operations at Breeze Labs, provided technical support as a Genius Administrator at Apple, and contributed to logistics at Gap Inc. Genaro holds educational credentials from DePaul University and Arizona State University.