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David Ramsey Jones is a seasoned professional with extensive experience in customer service and operations, currently serving as a Senior Merchant Care Representative at ShipBob, Inc. since October 2015. David has also held various roles within ShipBob, including Premium Merchant Care Representative, City Support Representative, Picking Team Lead, and Warehouse Associate. Prior to ShipBob, David worked as a Sales Associate at 7 11 and as a Cashier and Phone Clerk at Giordano's - Famous Stuffed Pizza. David holds a Master of Business Administration (M.B.A.) in Business Administration and Management from Robert Morris University - Illinois and a Bachelor of Arts (B.A.) in Fiction Writing from Columbia College Chicago.