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Jo Thompson is an accomplished professional with extensive experience in human resources and business transformation. Currently serving as Executive Director Service Delivery & COO at shilo. and Program Manager at CCA Software Pty Ltd, Jo Thompson focuses on mainframe modernization projects for prominent Australian organizations. Previous roles include Business Transformation Director at Endeavour Group, where Jo Thompson led the People Transformation program, and Director HR Transformation at National Australia Bank, responsible for redefining the People & Culture transformation initiative. Jo Thompson's career at Telstra spanned over a decade, holding several key positions including People Services Executive and Head of HR Strategy, Governance & Operations. Additional experience includes recruitment strategy roles at Coles Group Ltd and Accenture. Jo Thompson holds a Postgraduate Diploma in Human Resources Management from Deakin University and a Bachelor of Arts (Hons) in English Literature from Victoria University of Wellington.