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Jennifer Mai has a diverse work experience in the field of human resources. Jennifer most recently worked as a Human Resources Consultant at the Australian Red Cross, where they were involved in the NSW Growing Regions of Welcome (GROW) pilot program. Prior to this, they served as a Lead Consultant at shilo.people, creating people solutions tailored to clients' business objectives. Jennifer also worked as a Senior Human Resources Consultant at Employment Hero, a fast-growing tech company specializing in people management software. Jennifer has experience as a Global Human Resources Manager at Wondersmile, a digital dental company, where they focused on organizational development and building high-performing teams. Jennifer has also worked as a Human Resources Advisor at City, University of London, where they provided HR services to specific schools and departments. Jennifer gained generalist HR support and advice experience at Travelport as a Human Resources Officer. Earlier in their career, Jennifer worked as a Human Resources Assistant at ESV - Accounting and Business Advisors, a leading accountancy and advisory firm.

Jennifer Mai completed their Bachelor of Commerce and Media (PR and Advertising) degree in Human Resource Management at UNSW from 2013 to 2017. In 2016 to 2017, they also pursued the International Business Administrator Program (IBA) at Erasmus University Rotterdam, focusing on Business/Commerce. Prior to their university education, they attended Sydney Girls High School from 2007 to 2012. In terms of additional certifications, they obtained the Mental Health First Aid certification from Mental Health First Aid Australia in April 2019. Additionally, they obtained certifications in Investigating Workplace Misconduct and Managing Legal Issues Across Employment Lifecycle from the Australian HR Institute, in November 2018 and October 2018 respectively. Jennifer also holds a First Aid certification, although the institution and specific details are not provided.