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Jon Lannen CPLP, CPC has a diverse work experience spanning various industries and roles. Currently, they are the Director of Provider Support at shiftkey, where they lead the Operations, Credentialing, and Training & Quality Teams. Jon is responsible for managing BPO partnerships, implementing new systems, and overseeing the Provider Support experience. Prior to this, Jon was the CEO of Jon Jon & Co., a venture capital firm specializing in e-commerce, education, and entertainment. Jon also worked as an Author at AuthorHouse, where they wrote several best-selling books.

Jon has extensive experience in customer service and training. Jon served as the Director of Customer Service for Camping World and Good Sam, where they managed training and quality teams and customer service associates. Jon was also the Manager of Training & Quality at Good Sam Club, responsible for developing and implementing training programs for call centers.

In the performing arts industry, Jon has worked as a Show Host for the Denver Center for the Performing Arts and as the Director of Education at RISE Comedy. Jon has also held positions as a Senior Market Trainer at Regus, an Executive Producer at Groupmind Foundation, and as a Co-owner and Performer at FORK Productions.

Overall, Jon Lannen CPLP, CPC brings a wealth of experience in leadership, customer service, training, and the arts to their current role as Director of Provider Support.

Jon Lannen CPLP, CPC has a Bachelors of Fine Art degree from Columbia College Chicago, with a focus in Theater and Comedy Studies. In 2014, they obtained a CPLP certification, Certified Professional in Learning and Performance, from the American Society for Training & Development. In 2015, they received a CPC certification, Certified Professional Coach, from the Life Coaching Institute of Orange County. Additionally, they hold a diploma from Smoky Hill High School.