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Eliran Shemesh has a diverse work experience in various roles and companies. Eliran is currently serving as the Head of Customer Success at Shield since 2022. Prior to that, they worked at WalkMe as a Customer Success Team Lead from 2020 to 2022 and as a Senior Customer Success Manager from 2017 to 2019. Before WalkMe, they gained experience as a Customer Success Manager at Microsoft from 2015 to 2017. Eliran started their career at Malam Team as a Technical Project Manager from 2013 to 2015 and at Mamram as an Information System Manager from 2009 to 2013.

Eliran Shemesh completed a Bachelor of Arts (BA) degree in Management, Marketing & Information Technologies at The College of Management Academic Studies from 2014 to 2017. Prior to that, they attained a Technician degree in Computer Software Engineering from ORT Colleges in the years 2008 to 2009. Additionally, they received a certification as a Top 100 Customer Success Strategist from SuccessHACKER in the year 2023.