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Adam Hagen is a seasoned IT professional with extensive experience in system engineering, technical support, and data analysis. Currently serving as a Senior System Engineer at Shield Consulting Solutions, Inc. since March 2019, and as an IT Professional at Kaizen Approach, Inc. since March 2016, Adam has a strong background in troubleshooting complex multimedia environments and managing technical issues in high-pressure situations. Previous roles include Senior Client Support Analyst at 3M Health Information System, Integration Analyst at 3M Health Information System, and Business Analyst at Acentia, showcasing proficiency in SQL, data integrity, and software support. Adam's early career involved technical consulting and sales management, demonstrating versatility across technical and customer-facing roles. An Associate of Applied Science in Computer Graphics Multimedia Design from Carroll Community College complements Adam's technical expertise.