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Lenny Hu is an experienced product designer with a diverse background in B2B SaaS solutions. Currently, Lenny serves as a Product Designer at Sherlock, focusing on customer engagement for account-based clients, and at Kissmetrics, contributing to the Customer Engagement Automation platform. Previously, Lenny co-founded YesInsights, where efforts centered on boosting conversion through customer feedback, and played a key role in Knowtify.io, enhancing user understanding for software companies. Lenny began the career in UX design through various roles, including a brief freelance stint and foundational experience at Tradecraft. Early on, Lenny developed customer service skills as a Barista at Starbucks.