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Cynthia Khaled has extensive experience in customer service, particularly in the hospitality industry. Since September 1998, Cynthia has served as a Concierge at Sheraton Dallas Hotel, where responsibilities include managing incoming calls, providing information on hotel operations, educating guests about local dining and events, and addressing guest complaints. Cynthia's prior experience includes a role as a Customer Service Representative at Pagenet, where call logging and troubleshooting pager issues were key responsibilities, and as a Cashier/Salesperson at Crescent Hotels & Resorts, which involved managing calls and upselling services. Cynthia holds a Certificate in Graphic Illustration from ATI Graphic Arts Institute and is pursuing further education in art at El Centro College in Dallas.