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Louise Bailey currently serves as the Risk and Compliance Manager at Shepherds Friendly since October 2022, following a role as Head of Operational Assurance at Payl8r. With extensive experience in compliance and operational assurance, Louise has held key positions such as Compliance Manager at Superior Insolvency Solutions and Compliance Monitoring Executive at One Advice Group. Prior roles include Team Manager at One Advice Group, Protection Adviser at Harrington Brooks, and various positions in mortgage advising and administration. Louise's expertise encompasses thematic compliance reviews, risk identification, client management, and regulatory adherence, supported by a strong background in customer service within the travel and financial sectors.