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Ian Crocker has over two decades of experience in the IT industry, with roles ranging from Helpdesk Manager to Service Delivery Manager. Ian's expertise includes hardware refresh, servicedesk management, application delivery, business continuity planning, and disaster recovery planning. Ian has held key positions at companies such as Shepherd & Wedderburn, Adventi, and the European Patent Office. Ian holds a Bachelor of Science degree in Econometrics and Quantitative Economics from the University of Leicester.