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Doug Rutz has extensive experience in technical support management, currently serving as Senior Technical Support Manager at Shentel since January 2005, where responsibilities include managing operational support to call centers and overseeing a team of 17 representatives. Prior roles at Shentel include Technical Support Manager and Technical Support Supervisor, focusing on improving performance metrics and customer experience. Doug's earlier experience includes positions at Sprint as a NOC Technician and with the Sprint Dail IP Turn up group, where responsibilities included troubleshooting circuits and testing modem infrastructure. Education includes a Bachelor's degree in Political Science from Radford University and ongoing studies in Business Management at Blue Ridge Community and Technical College.