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Rachana Kanwar is a skilled professional with significant experience in the biotech and microbiology sectors. Currently serving as a Contact Center Specialist at Sheeltron Digital Systems Private Limited since October 2018, Rachana focuses on providing IT solutions tailored to the biotech and microbiology industries. Prior to this role, Rachana worked as a Junior Microbiologist at IADFAC Laboratories Pvt. Ltd. from September 2016 to September 2018, where responsibilities included managing customer testing with an average of 10 samples daily and participating in company audits. Rachana holds a Master of Science in Biotechnology from Lachoo Memorial College of Science & Tech and a Bachelor of Science from Govt. Bangur P.G. College and completed secondary education at Seth Mukanchand Baliya Government Girls Senior Secondary School, with a focus on Geology and Earth Science.