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Jennifer Lobo is a seasoned professional in customer experience and IT support, currently serving as Global Customer Experience Social Media Specialist at Fresha since December 2016, after progressing to Senior Global Customer Experience Specialist. Prior experience includes a role as Service Operations Analyst at NYSE from November 2013 to April 2016, where responsibilities involved monitoring alerts, investigating issues, and managing incident communication. Jennifer Lobo began their career as an IT Placement Intern at BOMBARDIER from June 2011 to June 2012. Educationally, Jennifer Lobo holds a Bachelor of Engineering (B.Eng.) degree in Computer Science from Queen's University Belfast, completed in 2013.