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Letha Moore is a dedicated professional with extensive experience in customer service and process improvement, currently serving as a Process Improvement Analyst at Sharyland Utilities, L.P. since May 2011. Letha excels in managing multiple projects, providing support to teams, and ensuring customer satisfaction through proactive problem-solving. Previously, Letha held the position of Lead Billing Representative, where responsibilities included resolving customer issues, understanding regulatory guidelines, and maintaining meticulous records. Prior experience includes a role as Human Resources Management Specialist V at the Texas Department of Transportation, where Letha managed personnel records and facilitated new employee orientation. Letha is also a licensed massage therapist, having completed training at the Austin School of Massage.