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Mellissa Sussman began their work experience in 2008 at Valve corporation, where they held the role of Customer Relations Specialist. Mellissa was a subject matter expert in billing, payments, and fraud/chargeback operations. Mellissa was known for their expertise in escalation management and had the responsibility of handling high-level communications with agencies such as the Better Business Bureau and the Attorney General. Mellissa worked closely with legal teams to draft responses. Mellissa worked at Valve corporation until 2017.

In 2018, Mellissa joined ShareGrid as a Community Relations Specialist. Mellissa held this position until July 2020. Mellissa then transitioned to the role of Operations Manager at ShareGrid, where their employment continues to date.

Mellissa Sussman attended Tarrant County College from 2003 to 2005, where they pursued General Studies as their field of study. Mellissa did not obtain a degree during this time. In July 2017, Mellissa obtained a certification in Human Resources Foundations from LinkedIn.