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Ana Arroyo has extensive experience in customer service and administration, currently serving as Call Center Lead at Share Our Selves since June 2012, where responsibilities include report running, productivity maintenance, training new employees, and supervising customer service operations. Prior roles include Representative at Share Our Selves, where enrollment of patients into various programs and insurance verification were key tasks, and Administrative and Sales Representative at Miracoli Furniture, Inc., focusing on customer communication and invoicing. Ana also worked briefly as a Teller at Main International, handling check verification and cash balancing. Ana holds an Office Administration and Billing Clerk Certification from Taller San Jose and has completed General Education studies at Santa Ana Community College.